Attitude’s effect on your success
The role attitude plays in our lives is major! So it is important to understand what attitude really is. When broken down, that which people perceive as our attitude is in reality the sum total of our behaviors. Behaviors are visible. They come in the form of facial and body language, the words we use, the tone of our words, and our actions. When you hear someone say of someone else ”he has a positive attitude,” they have come to that conclusion based on the person’s behaviors.
Here are some examples of behaviors that can lead people to the conclusion of whether your attitude is positive or negative.
- frequent smiling vs. never smiling
- eye contact vs. rolling eyes
- learning from set backs vs. brooding over them
- a focus on future improvement vs. past failures
- showing appreciation vs not
- saying yes to reasonable coworker requests vs. saying no
- staying late when asked on occasion vs. not
- suggesting solutions to problems vs. complaining about them
- saying I can do that vs. I can’t do that
Attitude and personality are as important as experience and ability.-Brian Tracy
Most good bosses recognize that ability is much easier to teach than attitude. I would go so far as to say that someone who has what we would call a positive attitude is someone who will improve their ability where needed much faster than somebody who does not a have positive attitude. Since what we call attitude is really behaviors, in a sense it can be tought. Yet it is in large part an individual’s philosophy and internal decision-making that determines improvement in attitude. Therefore teaching someone how to improve their attitude is much different from teaching somebody how to drive a vehicle.
I’ve seen numerous examples of people who have the right credentials, experience and skills, in other words the right ability, be overlooked for jobs or promotion because they didn’t bring the right attitude. Don’t get me wrong, results are still the name of the game. But the role a positive attitude plays in our success is major. The typical interview process is evidence of this. For all the talk of focusing on a interviewee’s past track record, if in the interview process the interviewer concludes rightly or wrongly that they have a bad attitude towards work or people there is likely zero chance they will get hired.
Attitude is not only important when getting your foot in the door. It is important all the time. Especially in business. The number one reason that employees quit a job is because of a bad boss. Essentially they come to the conclusion that the boss had a disrespectful attitude towards them. The number one reason why customers stop coming to a business is because they perceive the staff as being rude or inconsiderate. They have concluded that the business has a poor attitude towards customer service.
Winston Churchill said attitude is a little thing that makes a big difference. I agree. To drive this home, consider how Chuck Swindoll expounded on this idea.
The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failure, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company, a church, a home. The remarkable thing is we have a choice everyday regarding the attitude we will embrace for that day. We cannot change our past. We cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you. We are in charge of our attitudes.-Charles Swindoll
Ability matters. But never underestimate the importance of having the right attitude! And never forget, your attitude is yours. You are in absolute control of it. It is the one thing nobody can ever take from you!
